This article identifies several security and Service-Level Agreement (SLA) compliance problems as well as the characteristics of a mature data center that’s able to address them.
Picture yourself in one of the following scenarios. What would you do?
Scenario #1: Dead in the Water
The call comes in at 2 a.m. The nightly batch cycle crashed in the middle of the database update. Operations is following recovery procedures that were written 20 years ago and is running into some difficulty; the recovery utility program has abended. What should they do now?