With more than 3,500 lodging properties in the U.S. and 69 other countries and territories, revenue of nearly $12 billion for 2010 and a daily workload of more than 750,000 new reservations, Marriott is one of the largest hospitality companies in the world. The demands on its hotel reservation system are enormous. Transaction throughput must be rapid and unfailing, non-stop, from anywhere. If problems arise, failover must be swift and absolute. The customer experience and Business Intelligence (BI) systems must be able to “right fit” pricing and accommodations for customers because they’re integral to achieving and maintaining competitive advantage.…

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