IT Management

A lack of adherence to standards, methodologies, and best practices accompanies the current tolerance of low-quality, rapidly implemented application solutions. Is this a good thing?

Look at your company’s competition. Are they delivering high-quality systems? If so, then consider the IT staff. Are they spending time supporting low-quality, defect-prone applications and handling angry customers? Or, are they productive and actively exploring innovative uses of technology?

With bug-free systems, long-term support costs are lower. IT spends less time reacting to symptoms and more time developing systems. If your competition is implementing high-quality systems, then they’re winning the customer service battle. And you’re losing.


Viability Questions

 So, due to high costs, decreasing revenues, lower market share, a struggling economy, or other factors, your IT organization decided to cut costs. “Speed of development,” and “time-to-market” became the buzzwords. Perhaps it even worked. However, hidden in the good news of short-term savings are questions about the long-term viability of your IT organization. Emphasizing speed of delivery has the regrettable side effect of “lowering the bar” of quality.

There are only two ways to go: You could dissolve the IT organization, or return to implementing high-quality systems.

IT organizations that embrace quality as part of their practice will win the customer service battle, leaving others behind.

Contributing Factors

Why are IT organizations still reactive, not proactive?

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