IT Management

- What impact will this have on your long-term service levels?

- What are the implications for your organization’s customer and public reputation and trust? For example, how will your key clients respond in the event of a technical or business failure at your outsourcer?

- What impact will it have on your ability to adapt? For example, how readily can a merger or divestiture be accommodated?

- Will there be sufficient expertise to help ensure continuity of culture and awareness of your technical and business context?

- Will the outsourced data be stored in a secure location?

- Does the vendor employ tight security controls and policies?

- What measures will the vendor take to provide services profitably at a price you are willing to pay?

- How will the vendor deal with the mainframe generation gap issue internally?

These considerations are essential, even in non-critical application handovers. For mission-critical data and applications, they’re imperative.

Finally, it’s important to recognize that there are no panaceas and outsourcing is no exception. Only time and attention from properly trained staff can perpetuate awareness of your company’s IT and business context. To simply hand over your systems and applications to uninitiated technologists with insufficient transition time and no involvement of the personnel currently responsible for them won’t solve any problems; it will just transfer them to an organization that will have to learn from scratch what your current applications and systems programmers already know.

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