With more than 55 percent of complex enterprise applications calling upon the mainframe to complete transactions, companies must maintain outstanding application performance to meet end-user demands, or risk extinction. The rise in use of sophisticated application performance management and fault management solutions that proactively identify problems reflects this reality. However, correctly pinpointing the cause and source of a problem is only the first step. Once Operations or QA identifies and characterizes the problem, they typically hand it over to Development to resolve.
Herein lies the challenge. A major global CIO survey showed that only 31 percent of CIOs see cooperation across technology silos and 81 percent believe there is a need to bridge gaps so that IT can take a more unified approach to problem solving. Most IT organizations are functionally siloed and rely on manual, limited communication. The precise details about an application problem or exception often don't get relayed, which inevitably leads to slower resolution times and delayed delivery of services. So, instead of working on revenue-generating projects, developers are forced to chase down information they need to re-create, debug and ultimately fix problems.
Developer distractions not only waste time, they collectively take away from an organization’s ability to be agile and respond to the needs of the business. By simplifying and modernizing tools, practices and processes – and automating where possible – IT organizations can be more productive and efficient, allocate resources better, and devote more focus to projects that yield the most for the business.
The good news is enterprises don’t necessarily need to make a big financial or time investment to simplify, modernize and automate – and they don’t have to do it all at once. Even a few small efforts can produce positive results. To help organizations become more agile, there are new product integrations available that help break down the long standing walls between Development, QA and Operations to improve collaboration and productivity. Deeper integration between tools used to find problems and tools used to fix them enable the automated capture of problem analyses, giving Development what it needs to jumpstart the resolution process and accelerate the delivery of IT services.
The need to quickly and accurately resolve mainframe performance problems and exceptions is greater than ever. With seamless collaboration between IT teams, you’ll realize productivity gains, improve quality and accelerate time-to-market.