IT Management

There are many mainframe technology experts who do their job extremely well – but simultaneously have little or no collaboration with the other technology experts in their organization. And not just across environments, like distributed and mainframe, but often between groups, like operations and development. But it’s not always their fault. These are not just different environments or different teams we’re talking about – they can be completely different worlds.

Enterprise IT has evolved into a highly structured, often siloed organization. They lack the agility to handle the plethora of challenges presented by consumer-driven applications that connect Systems of Engagement with Systems of Record. With a lack of understanding and communication between IT teams, there can be serious issues with identifying and solving problems across the enterprise. Poor communication between teams is particularly impactful and critical to ensure fast, efficient problem resolution. For example, while operations and QA teams can spend a lot of time and effort diagnosing the cause of performance problems or application exceptions, they often rely on manual efforts to communicate that information to development teams.

Manual information sharing? Really?

And this is not just a technology issue – it impacts the business as well. Limited communication and inefficient problem-solving can cause significant issues like a slower time to market and rising costs. Many CIOs today are experiencing frequent application failures and increasing application backlogs. The results of a recent major global CIO survey showed that:

  • Only 31 percent of CIOs see true cooperation and collaboration across their organizations’ technology silos.
  • 81 percent of CIOs believe there is a need to bridge IT gaps to create a more unified approach to solving problems.
  • 60 percent of organizations still rely on manual handoff methods to notify development teams about problems that have been identified.

These issues are creating major headaches for businesses. In another recent survey, Compuware found that 48 percent of IT executives reported a performance issue daily and 81 percent indicated they experienced the same failure multiple times.

The barriers between teams and across environments need to be confronted. Transitioning from a siloed approach to a more collaborative enterprise will be challenging, but in the end, your organization could see significant productivity gains and faster time to market. Improved collaboration between teams when facing application and performance issues and increased visibility of application performance across your enterprise can help to jumpstart the resolution process and accelerate the delivery of IT services.

So, let’s break down the walls and build bridges instead.